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Thursday 02nd December 2021,
Hope for Nigeria

Customers Complain Over Branches Blackout, Mobile Money Services Failure

bank branch operating in darkness

THE last thing any bank customer expects in this age is a bank branch operating in darkness. That was the experience of a bank customer as reflected in one of the complaints below. Some of the complaints also show that some banks are yet to perfect the mobile money applications and money transfer services.


David Gabriel Is that the current exchange rate or you guys are joking, because it will be showing N308 here but when someone buys dollars you guys will charge something else

At Sterling Bank Plc

Hi David, thank you for contacting us, please be informed that it is the exact rate you will be charged.

Surajo Maikudi

Sterling Bank you have to look into your ‘Sterling Money’ mobile app. Because it is too slow when using it.

Sterling Bank Plc

Hi Surajo, thank you for contacting us. We sincerely apologize for your experience. Thank you for the feedback, it will be looked into.

Olumuyiwa Saheed
But you guys don’t have the dollar to sell

Sterling Bank Plc

Hi Olamuyiwa, thank you for contacting us. Please be informed that currently the issuance of dollar depends on the availability.

Nwachukwu Juliet

Pls how do I activate my dormant account, I have been to Sterling branch and gave all necessary documents required don’t yet it is still dormant.

Sterling Bank Plc

Hello Nwachukwu Juliet, kindly send us a private message stating your account number, the branch visited and date of visitation to enable us investigate. Thank you.

Adisa Olamide Mariam

Hello please help me, I opened a Kia Kia account in Abeokuta Ogun state and a certain amount was sent into my account but I didn’t receive the alert and the money was not in my account. I was told the money was too much for the Kia Kia account and I had to upgrade it. I upgraded it and a mail was forwarded to the head office on my behalf, but I am yet to receive the money in my account. Please what is happening?

Sterling Bank Plc
Hello Adisa, thank you for contacting us. Kindly confirm from the sender if the funds have been reversed into his or her account.



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